Terms & Conditions

Please Read & Understand Before Purchasing

 

   Payment:

  1. On ordering, a minimum deposit of 50% is required on all goods (unless you choose to pay via our payment plan).

  2. Until payment of the full order has been made all items remain the property of Romantica Boutique.

  3. Where only a deposit has been paid, the full balance of the order value must be paid at least three months before the stated event date quoted on the order form.

  4. Sale gowns are sold as seen and are final sale only

  5. Any monies paid are not refundable or transferable to other orders/items once goods are ordered, you have no rights if you simply change your mind or the event is cancelled (Consumer Rights Act 2015).

  6. Once the gown has been signed for, no refunds are given after leaving the Boutique.

  7. Alterations:

  8. The Boutique does not provide a service for alterations of any of its gowns.

  9. The Boutique is unable to provide recommendations for any seamstresses.

  10. The Boutique would advise that Brides to Be take out an insurance policy if they are seeking the service of a seamstress.

  11. Order Wait Times:

  12. Goods ordered that are not available from stock can take up to 16 weeks for delivery.

  13. All orders placed are intended for the specific event date provided, if this date changes Romantica Boutique cannot guarantee the availability of the gowns ordered.

  14. Quicker order dates maybe available but will incur a cost.

  15. Gowns requiring extra length or special measures are subject to a surcharge, carried forward to the customer from the manufacture.

  16. Payment Plans:

  17. Romantica Boutique are pleased to help with a payment plan.  A deposit of £150 is required on gowns below £1,000, or £200 for gown priced above £1,000.

  18. The remaining balance will be spread over a suitable monthly timescale to a maximum of six months.

  19. Each monthly payment must be made on the 1st of each month unless otherwise agreed with the Boutique.

  20. A gown ordered and payed for on a payment plan must be purchased at least 9 months before the event date.

  21. If you fail to keep up repayments we may contact you to ask for the balance of the dress to be paid in full.

  22. Failure to pay may result in you forfeiting monies paid and the Boutique reserve the right to withhold the gown and have the right to see on your gown to recoup any outstanding balance.

  23. Variations:

  24. Exact colours and shades on fabrics and designs on trim, including lace can occasionally vary slightly due to the dye batch and natural fibres, therefore cannot always be guaranteed.

  25. All of our products are individually made to order with many items being handmade, due to the nature of human involvement there may be slight variations from time to time on the gowns.

  26. Our gowns are made of luxurious and delicate fabrics and are intended for use on special occasions only, care must be taken while handling and wearing to avoid excessive wear or damage.

  1. Sizing:

  1. Ordered gowns are purchased on size only.

  2. Gowns are ordered on the bases of the largest measurement, bust, waist or hip measurement.

  3. Romantica Boutique offer a measurement service in order to suggest the best size to order for each individual client based on the fit of sample gowns and size charts provided by the item’s designer, however, this is a guide only and the final decision is that of the client.

  4. Romantica Boutique or its staff will not be held responsible if the wearer gains or looses weight after the dress has been ordered.

  1. Cancellations:

  2. In the event of a wedding or event being cancelled of any reason whatsoever, the balance becomes payable immediately and all goods must be collected. Romantica Boutique recommends that clients take out a wedding gown insurance should the worst happen.

  3. Storage:

  4. The Boutique does not have the facility to offer storage.All gowns must be paid in full once within two weeks of the client being notified that their gown has arrived and collected within two weeks of the final payment being made.

  5. Miscellaneous:

  6. Nothing in the stated above shall affect your statutory rights.

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© 2019 Romantica Boutique